A problem or a question? We're here

Our team knows every product inside out and answers every message, Monday through Friday.

  • Reply within 24 to 48 hours
  • 30 days to change your mind
  • A real team, not a bot
What can we help with?

It's in your order confirmation email and starts with #.

Your info stays with us. We never sell it.

The questions we get asked

How soon will I get a reply?

Within 24 to 48 hours, Monday through Friday. Weekend messages are handled first thing Monday.

How do I track my order?

As soon as your order ships, you'll get a tracking link by email.

What if the product isn't right for my cat?

You have 30 days to change your mind, on every product. Email us with your order number and we'll take care of the rest. Everything is explained in our Refund Policy.

I want to change my order. Is that possible?

Email us as soon as possible with your order number. As long as it hasn't shipped, we'll do everything we can to update it.

Where do I find my order number?

In the confirmation email you received right after your purchase. It starts with #.