Shipping policy

Last updated: November 15, 2026

At MyTubbyTabby, we know someone at home is waiting by the door. Here is everything about how and when your order gets to you.

Processing time

Every order is confirmed, prepared and shipped within 1 to 2 business days (Monday through Friday, excluding holidays). You receive a shipping confirmation email as soon as your package is on its way.

Delivery time

Standard tracked shipping takes 5 to 15 business days after your order ships, depending on your location.

During very busy periods, such as Black Friday and the holiday season, carriers can run a little behind. We recommend ordering early for gifts.

Shipping cost

Tracked shipping is free on orders over $40. The shipping options available for your order and their exact price are always shown at checkout, before you pay.

Where we ship

The destinations we ship to and the shipping options available for your address are shown at checkout.

Order tracking

As soon as your order ships, we email you a tracking number and a link to follow your delivery. Tracking information can take 24 to 48 hours to update after you receive the email.

Sales tax

Any applicable sales tax is calculated and shown at checkout, before you pay.

Delivery issues

  • Late package: if your order has not arrived 15 business days after it shipped, email support@mytubbytabby.com with your order number. We open an investigation with the carrier and find a solution with you.
  • Marked as delivered but not received: check your mailbox, your porch, and with neighbors or your building's front desk, then contact us so we can look into it with the carrier.
  • Incorrect address: make sure the shipping address entered at checkout is complete and correct. If you notice a mistake, email us right away: we can update the address until the order ships. We cannot be held responsible for packages lost or returned because of an incorrect or incomplete address.
  • Damaged package: email us a photo of the package and the item, and we will send a replacement or refund you.

Contact

MyTubbyTabby is operated by MyBigPets LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA.
Email: support@mytubbytabby.com
Phone: (307) 357-9289