Terms of service

Last updated: November 15, 2026

Overview

Welcome to MyTubbyTabby. This website, mytubbytabby.com (the "Site"), is operated by MyBigPets LLC, a Wyoming limited liability company ("MyTubbyTabby", "we", "us", "our"). These Terms of Service (the "Terms") govern your access to the Site and any purchase you make from us (together, the "Services").

By visiting the Site or placing an order, you agree to these Terms and to the policies they refer to: our Privacy Policy, Refund Policy and Shipping Policy. If you do not agree, please do not use the Services.

Our store is hosted on Shopify Inc., which provides the online platform that lets us sell our products to you.

1. Who can use the Services

You must be at least 18 years old, or the age of majority where you live, to place an order. You agree to use the Services only for lawful purposes and not to interfere with the Site's operation or security, including by transmitting viruses or harmful code, scraping the Site, or attempting to access areas you are not authorized to use.

2. Products and descriptions

We do our best to describe and show our products accurately, including colors, sizes and measurements. Screens differ, so we cannot guarantee that the colors you see match the product exactly. Measurements are approximate.

Our products are accessories for pets. They are not veterinary products and nothing on the Site is veterinary advice. Content on the Site is for general information only. If your pet has a health condition or you have a concern about their health, talk to your veterinarian. Always supervise your pet with a new product and stop using it if it does not suit them.

We may limit the quantities we sell, discontinue a product at any time, and refuse sales to resellers or distributors.

3. Prices and payment

All prices are in US dollars. Any applicable sales tax and shipping cost are shown at checkout before you pay. Prices and offers can change at any time without notice, but a change never affects an order we have already confirmed.

Promotions, discount codes and bundles are subject to their own conditions, can be limited in time or quantity, and cannot be combined unless stated otherwise.

You agree to provide current, complete and accurate payment and contact information. Payment is charged when you place your order. Payments are processed by our payment providers; we do not store your full card details.

If a product is listed at an incorrect price or with incorrect information because of an error, we may cancel the order and refund you in full.

4. Orders

Your order is an offer to buy. We accept it when we send your shipping confirmation. We may refuse or cancel an order, for example if a product is unavailable, if we suspect fraud, or if the order appears to be placed by a reseller. If we cancel an order you have paid for, we refund you in full.

5. Shipping and delivery

Shipping options, processing times and delivery estimates are described in our Shipping Policy. Delivery dates are estimates, not guarantees. Risk of loss passes to you when the package is delivered to the address you provided.

6. Returns and refunds

Every product comes with a 30-day money-back guarantee. The conditions and steps are described in our Refund Policy.

7. Lifetime Warranty add-ons

Some products can be purchased with an optional Lifetime Warranty add-on. When you buy it together with the product it covers, that product is covered against breakage, failure and wear for as long as you own it, as described on its product page: we replace it or refund it. To make a claim, email us with your order number and a photo or video of the issue. The add-on is linked to the original order and the original buyer, and it does not cover loss or theft.

8. Subscriptions

If you buy a product or membership on a subscription basis, you authorize us to charge your payment method at the frequency shown at checkout until you cancel. You can cancel at any time from your account or by emailing us before your next billing date. Charges already made for a period that has started are refunded only as described in our Refund Policy.

9. Accounts and communications

You are responsible for keeping your account credentials confidential and for activity on your account. If you sign up for our emails or texts, you can unsubscribe at any time using the link or instructions in each message. Message and data rates may apply to texts.

10. Reviews and other content you share

If you send us reviews, photos, videos, comments or suggestions, you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, edit and publish them in connection with our business, including in our marketing. You confirm that the content is yours, is truthful, and does not violate anyone's rights. We may remove content that we consider unlawful, offensive or misleading.

11. Intellectual property

The Site and its content, including text, photos, videos, graphics, logos, product names and design, belong to MyBigPets LLC or its licensors and are protected by copyright, trademark and other laws. You may use the Site for personal, non-commercial shopping. You may not copy, reproduce, republish, sell or exploit any part of the Site or its content without our prior written permission.

12. Third-party tools and links

The Site may give you access to third-party tools or contain links to third-party websites that we do not control. We provide them as is, without endorsement, and we are not responsible for their content, products or practices. Your use of them is at your own risk and subject to their terms.

13. Disclaimer of warranties

Except for the guarantees we expressly make in these Terms and in our Refund Policy, the Services and all products are provided "as is" and "as available", without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement, to the fullest extent permitted by law. We do not guarantee that the Site will be uninterrupted, secure or free of errors.

Some states do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you. Nothing in these Terms limits rights you have under applicable law that cannot be waived.

14. Limitation of liability

To the fullest extent permitted by law, MyBigPets LLC and its members, employees, agents, suppliers and service providers are not liable for any indirect, incidental, special, punitive or consequential damages, or for lost profits, revenue or data, arising from your use of the Services or any product. Our total liability for any claim related to an order is limited to the amount you paid for that order.

Some states do not allow certain limitations of liability, so parts of this section may not apply to you.

15. Indemnification

You agree to indemnify and hold harmless MyBigPets LLC and its members, employees, agents and service providers from any claim or demand, including reasonable attorneys' fees, made by a third party because of your breach of these Terms or your violation of any law or the rights of a third party.

16. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict of law rules. If you have a concern, please contact us first: most issues are resolved quickly by email. Any dispute that cannot be resolved informally will be brought in the state or federal courts located in Wyoming, and you and we consent to their jurisdiction, unless the law of your state of residence gives you the right to bring a claim in your local courts.

17. Changes to these Terms

We may update these Terms from time to time. The current version is always available on this page, with the date of the last update at the top. Changes apply to orders placed after they are posted. By continuing to use the Services after a change, you accept the updated Terms.

18. General

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver of that right. These Terms, together with the policies they refer to, are the entire agreement between you and us regarding the Services. You may not transfer your rights under these Terms without our consent.

19. Contact

MyBigPets LLC, doing business as MyTubbyTabby
30 N Gould St, Ste N, Sheridan, WY 82801, USA
Email: support@mytubbytabby.com
Phone: (307) 357-9289