Refund policy

Last updated: November 15, 2026

Your cat is the toughest critic we know. If something you ordered from MyTubbyTabby is not a hit, you have 30 days to send it back.

30-day money-back guarantee

You have 30 days from the day your order is delivered to request a return, for any reason. To start, email support@mytubbytabby.com with your order number, or use our contact form. Our team answers 7 days a week.

Once your request is approved, you choose what works best for you:

  • a refund to your original payment method,
  • an exchange for an item of equal or lesser value,
  • store credit for the same amount.

How to return an item

  1. Contact us within 30 days of delivery. Items sent back without an approved return request cannot be accepted.
  2. We email you the return instructions and the return address.
  3. Pack the item in new or gently used condition, undamaged, with its original packaging and your order confirmation.
  4. Ship it with a tracked service and send us the tracking number.

Return shipping is at your expense, unless the item arrived defective, damaged or was not the one you ordered. In that case we cover the return shipping or send a replacement at no cost.

Damaged, defective or wrong item

Please check your order when it arrives. If anything is damaged, defective or missing, or if you received the wrong item, email us right away with your order number and a photo. We will make it right with a replacement or a full refund.

Refunds

We let you know as soon as your return has been received and inspected. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need a few more days to post it to your account.

If more than 15 business days have passed since your refund was approved and you still do not see it, contact us at support@mytubbytabby.com.

Items that cannot be returned

Gift cards cannot be returned or refunded.

Exchanges

The fastest way to get a different item is to return the one you have and, once your return is approved, place a new order for the item you want.

Order changes and cancellations

Orders are processed quickly. If you need to change or cancel an order, email us as soon as possible. Once an order has shipped, it can no longer be canceled, but it can be returned under this policy.

Contact

MyTubbyTabby is operated by MyBigPets LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA.
Email: support@mytubbytabby.com
Phone: (307) 357-9289

The address above is our registered business address. Please do not send returns there: contact us first to receive the correct return address.